Faizal Ahmed

last updated on 08/11/16


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Employment History

Merc Repairs Ltd: Office Assistant (December 2013 to Nov 2016)
• General administrative duties (filing, scanning and distributing post).
• Customer liaison and complaints management.
• Screen, handle or redirect all incoming telephone calls.
• Responsible for booking in cars and managing the diaries of all mechanics. Diary management includes organising and co-ordinating external and internal events, conferences and meetings.
• Maintaining and productively managing all customer and supplier contact information. Accurate input of this information into a database, which can be accessed by colleagues/mechanics.
• Monitor and manage stock levels, from stationery to refreshments.
• Training and effectively integrating new starters.
• Team participation and management.
• Maintaining holiday records.
• Maintaining records of supplier agreements and confidentiality agreements.
• Preparing documents and correspondence as required.
• Under-taking ad hoc projects for management when required.

Deutsche Pfandbriefbank AG: Administrative Assistant (May to September 2013)
• General administrative duties (e.g. Printing reports, distributing post, faxing, filing, scanning, and ordering stationery).
• Diary management for senior members of the team.
• Liaising with and providing assistance to all internal departments as required.
• Dealing with incoming emails, faxes, and post, often corresponding on behalf of the manager
• Carrying out background research and presenting findings
• Producing documents, briefing papers, reports and presentations
• Organising and attending meetings and ensuring the manager is well prepared for meetings
• Carrying out specific projects and research
• Devising and maintaining office systems, including data management and filing
• Answering/Screening phone calls, enquiries and requests, and handling them when appropriate
• Under-taking ad hoc projects for management when required

Dr Gupta & Partners Surgery: Administrative Assistant (2009)
• To meet and greet patients in a friendly and courteous manner.
• To direct patients to the appropriate medical professional.
• Filing of medical notes, letters, test results and other correspondence.
• Register new patients on the computer system.
• Dealing with customer enquiries; making appointments for patients and answering their questions.